... its green here
The Guest who returns, the employee who progresses, the capital that is growing!
WHO WE ARE
Lushville Hotel & Suites is one of the top hotels in Benin City strategically located in the highbrow serene environment of the Benin City, about 5 minutes’ drive from Benin Airport, in a well secured GRA where all the fun and happenings take place. A new hospitality brand which seeks to take the lodging industry to a whole new level entirely thereby making a bold statement in hospitality. Whatever your choice is, be it lodging needs, delicious cuisines, luxurious apartments, breath-taking recreation with garden & Olympic size swimming pool, then we at Lushville Hotel & Suites got you covered. Our team of experienced Chefs makes mouth watery local and Continental cuisines. Our efficient and prompt service delivery stands out at Lushville Hotel & Suites as we deliver to you the best hospitality ever imagined through our highly trained professionals and state of the art facilities. We are proud to say we have a complete package facility that takes care of all your needs in a world of style when you lodge here.
VISION
Our Vision is to put hospitality services on the highest level in order to satisfy the demands and expectations of guests. To be a place for memorable encounters, luxurious arena, business success, pleasant meetings and gala ceremonies.
MISSION STATEMENT
The ideology of our mission is to continue to apply and set the highest standards of service quality and in that way justify and uphold the reputation that we have among the guests, partners, competitors and the wider community. We keep to our watch word; it’s green here introducing environmentally friendly technologies and processes in order to remain in tune with nature and also meet the needs of contemporary society. Tradition is a testament to our success but in the future we also want to embrace the changes that modern time brings and become more attractive in the market and more interesting to our guests and partners.
OUR STRATEGY
Partnership with guests
Guest satisfaction is the most important thing for us and we try with our quality of services to exceed their expectations. Our goal is to make every guest feel at home and that for this reason they choose Lushville Hotel & Suites again for their hospitality needs. We provide services at the highest level that will meet the needs and expectations of guests and will recognize their requirements through open communication, satisfaction monitoring and analysis of compliments and complaints.
Employees
Accepting new knowledge and technologies is a condition for progress including quality training, proper grooming, and balanced education. Because of that our strategy is based on the education, training and retraining of all employees and constant communication between all departments of the hotel. We support teamwork, personal responsibility and initiative of each employee.
relationship with suppliers
Purchase as one of the most important departments in the hotel requires a choice of reliable suppliers that allows us to provide the guest, who is the end-user of services, with highest quality and more adequate hospitality services. We will base our relationship with suppliers on mutual interests and on the development of good partnerships.
consumer satisfaction
Lushville Hotel & Suites will improve the volume and structure of hospitality services, thereby satisfying the wishes and expectations of all parties: guests, business partners, travel agencies, NGOs, government and sports institutions, employees, owners and suppliers.
OUR POLICY
Our policy is based on:
• Nourishing and improving relations with the guests and users of our services,
• Continuous improvement of the quality and safety of services that we provide,
• Providing our services on time as well as quality and improving business communications with partners,
• Ensuring continuity in the quality and health safety of purchasing raw materials, equipment, and materials, including the choice of reliable suppliers, • On-going education of employees who perform tasks important for health security of food and beverages,
• Developing and marketing services in line with modern technological accomplishments of processing, preparation and placement of gastronomic delights,
• Creating conditions for continuous improvement of all business processes,
• Continuous analysis of all hazards in the food chain and establishing a control system